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1 Did you purchase Gen Mobile service from our website? Just call +1-833-528-1380 or Chat with a Customer Care representative to activate your SIM.
2 Do you need to transfer your number? To transfer your phone number to Gen Mobile, contact a Customer Care representative to start the process. Do not use this activation website.
3 Did you purchase a pre-loaded SIM from a Gen Mobile retailer? Please follow the steps on this page to activate your service.
Need help? Check out our Contact Us page.
ICCID Number
Input the correct ICCID and your device's IMEI in the designated fields below. Next, click the "ACTIVATE" button to activate the Gen Mobile service on your SIM card.
Need Help? Check out our Activation Portal Tutorial!
The SIM number you entered must be activated by a Customer Care representative. Visit our Contact Us page to get in touch with Customer Care.
Here are easy steps on how you can find your device's IMEI in your phone settings.
Android To retrieve the IMEI number of your Android phone, simply dial *#06# on your device.
or
Go to Settings, then About Phone, then Status.
iPhone To retrieve the IMEI number of your iPhone, simply dial *#06# on your device.
Go to Settings, then General, then About.
Do you already have a Gen Mobile account?
This account is enrolled as a child line. Please contact the account holder to make changes.
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